Responsible Gaming

Gambling outcomes are based on chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what happens next. You should always expect that you may lose the money you spend. Never treat gambling as a source of income, an investment or a way to recover money that has already been lost.

Before you start, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense. Once your budget or time limit has been reached, stop playing, regardless of whether you are winning or losing. Avoid making decisions when you are affected by alcohol, medication, fatigue, strong emotions or other substances.

• Only gamble with money that is available after essential costs such as housing, food, bills and other commitments have been paid.
• Set a personal spending limit and time limit before each gambling session.
• Keep gambling separate from household, savings, credit, borrowed or emergency funds.
• Take regular breaks and make time for other activities, relationships and responsibilities.
• Never chase losses by increasing stakes, playing for longer or borrowing money.
• Do not gamble to escape problems, relieve stress or change your mood.
• Remember that wins are not guaranteed and losses cannot always be recovered.

Gambling is only for people who meet the applicable minimum legal age. Do not allow children or other unauthorised people to use your account, device or payment methods. Keep your login information private and secure.

Practical limits can help you keep gambling within a planned budget. Where available on your account, consider using responsible gambling features such as deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs and account activity statements. These tools may work in different ways, so read the information provided before applying one.

Set limits before you play

Choose an amount and period that reflect your personal circumstances. A limit should be affordable even if the full amount is lost. Do not set a limit based on an expected win. If you are unsure what is affordable, review your regular income and expenses first and consider speaking with an independent financial counsellor.

Use a break when you need one

A temporary time-out can create space to reassess your gambling. During a break, avoid opening another account or using another person’s account to continue gambling. If you have requested a longer restriction or self-exclusion, follow the relevant process and do not attempt to bypass it.

Consider self-exclusion

Self-exclusion is a formal request to prevent or restrict your access to gambling services for a chosen period or under an available programme. It can be useful if you want a firm barrier between yourself and gambling. Once requested, follow the instructions provided and remove saved payment methods or gambling reminders where appropriate. Self-exclusion is not a substitute for professional support, but it can be an important part of a broader plan.

If a limit or restriction is not available, does not suit your circumstances or is difficult to apply, stop gambling and seek assistance. Do not assume that changing devices, accounts or payment methods is a safe solution.

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and you do not need to experience every warning sign before asking for help. Consider whether gambling is affecting your finances, work, study, health, relationships or peace of mind.

• Spending more time or money gambling than you intended.
• Trying to win back losses or believing a big win is due.
• Increasing stakes to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to cut down.
• Hiding gambling, losses, transactions or account activity from others.
• Borrowing money, selling belongings or missing bills because of gambling.
• Using credit, loans or essential funds to continue playing.
• Neglecting work, study, health, family, friends or other interests.
• Feeling guilty, ashamed, distressed or unable to control your gambling.
• Returning to gambling after deciding to stop.

If any of these signs feel familiar, stop and seek support as soon as possible. Do not try to manage the situation by chasing losses. Talk honestly with someone you trust and consider contacting an independent gambling support service or qualified health professional in Australia. Support is available for people who gamble and for family members, friends and others affected by gambling.

If gambling has contributed to financial difficulty, an independent financial counsellor may help you understand your options. Be cautious of anyone promising guaranteed winnings, fast debt solutions or a way to recover losses through further gambling.

United Casino aims to provide information and account features that support responsible gambling. We may use account information and activity patterns to help identify situations that may warrant a responsible gambling interaction, subject to applicable privacy requirements and law. This may include providing information, checking whether limits are suitable, suggesting a break or discussing available restrictions.

A responsible gambling message is not a judgement or a guarantee that gambling is safe for you. You remain responsible for your decisions and should use the available tools before gambling becomes difficult to manage. We may also take action on an account where required by applicable law, platform rules, identity or age checks, or responsible gambling procedures.

For help with account-based responsible gambling features, review the relevant account settings and help information or use the available support channel on the website. We do not provide emergency, medical, legal or financial advice. If you are in immediate danger, feel unable to stay safe or are experiencing a crisis, contact emergency services in your location or seek urgent help from a qualified local service.

Protecting other people

Gambling can affect people close to you. Keep your account private, use strong security settings and avoid sharing passwords or payment access. If another person’s gambling is causing concern, raise the issue calmly, focus on specific impacts and encourage them to seek independent support. You can also seek support for yourself, even if the person gambling does not want help.

By choosing to gamble, you should do so lawfully and responsibly. This information is general and does not replace professional advice. Responsible gambling resources and legal requirements may vary depending on your location and circumstances, so check the current guidance that applies to you.