Privacy Policy

United Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the United Casino website, account services, customer support channels and related online features. It should be read together with the website’s terms and conditions and any other notices shown when information is collected.

By using the website or opening an account, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, players may be asked to provide it separately. Players can choose not to provide certain information, but this may mean that an account cannot be opened, a transaction cannot be completed or some services cannot be provided.

This policy is written in general terms because the information handled may vary depending on how a player uses the website, the features available and the checks required for a particular activity. United Casino may update this policy from time to time. The current version published on the website will apply from the date it is made available.

The information collected will depend on the player’s interactions with United Casino. In general, a casino website may handle the following types of information:

• Account details, such as a player’s name, date of birth, contact details, username, account preferences and information used to manage access to the account.
• Identity and verification documents, where required to confirm identity, age, eligibility or the accuracy of account information. These may include copies or details of documents supplied by a player.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and records relating to financial transactions. Payment information may be processed through payment service providers.
• Communications and support information, including messages, enquiries, complaints, feedback and records needed to respond to a player or resolve an issue.
• Technical and device information, such as internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
• Cookie and similar technology data, including information about visits, pages viewed, session activity, preferences and interactions with website features.
• Information relating to responsible gambling, account safety and unusual activity, where this is relevant to providing services, protecting players or meeting required obligations.

Some information may be obtained directly from a player, while other information may be generated when the website is used or received from service providers involved in payments, identity checks, fraud prevention, technology, security or customer support. United Casino expects players to provide information that is accurate, complete and kept up to date.

Personal information is handled only for reasonable business, service and compliance purposes connected with the operation of the website. Depending on the circumstances, information may be used to:

• Create, maintain and administer a player account.
• Provide casino services, process account activity and manage deposits, withdrawals and other transactions.
• Confirm identity, age and eligibility, and carry out customer verification checks.
• Detect, investigate and prevent fraud, money laundering, account misuse, collusion, security incidents and other unlawful or suspicious activity.
• Protect the website, players, service providers and the integrity of games and transactions.
• Meet legal, regulatory, tax, accounting, record-keeping and other compliance obligations that apply to the services.
• Provide customer support, respond to enquiries and manage complaints or disputes.
• Understand how the website is used, maintain functionality, improve performance and develop services.
• Send service-related messages, including account, security, transaction and operational notifications.
• Send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may also be combined with other information held for the same account where this is reasonably necessary for security, verification, customer support, service administration or compliance. United Casino does not intend to use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to notify the player or obtain consent where required.

Cookies and similar technologies

United Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain account sessions, support security and understand website usage. Some cookies may be provided by service providers that help operate website features, analytics, payments or security tools. Cookies can make the website easier to use, although disabling certain cookies may affect access to some functions.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block all cookies, accept cookies only from selected websites or receive a notification before a cookie is stored. The available controls depend on the browser and device being used.

Service providers and disclosures

Information may be shared with organisations that help provide, secure or support the website. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support services, professional advisers and other suppliers working on behalf of the website. These parties should receive only the information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect rights or safety, investigate suspected wrongdoing, enforce applicable terms, manage a dispute or support a business transfer. Information may be processed or stored in Australia or another country where service providers operate. Where this occurs, reasonable steps should be taken to protect information in accordance with applicable requirements.

Security and retention

Reasonable technical, administrative and organisational safeguards may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, account administration, dispute handling, security and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise these rights or make a privacy or data request, contact support@united-casinos.com. A request should include enough information to identify the relevant account and explain what assistance is required. For security, United Casino may need to verify the identity of the person making a request before providing information or changing account details.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer required and there is no applicable reason to retain it.
• Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where available.

A request to delete information or withdraw marketing consent will not necessarily affect information that must be retained for account security, transaction records, dispute management or legal obligations. It may also be necessary to keep limited information to record and respect a player’s privacy choice. Where a request cannot be fully completed, the reason will be explained where appropriate.

Players should contact support@united-casinos.com if they have questions about this policy, believe their information may have been handled incorrectly or want to raise a privacy concern. United Casino will aim to review and respond to requests within a reasonable time, taking into account the nature and complexity of the request.